At the clinic desk
Conversation phrases, Stage 4chunk 23 of 23Errands and service
Follow reception at a clinic or office asking what's wrong, your name and your insurance card.
- kyou wa dou saremashita kawhat brings you in today?; what seems to be the problem?
- onamae o ukagatte mo yoroshii desu kamay I have your name?
- hokenshou o onegai shimasuyour health insurance card, please
- okake kudasaiplease have a seat
Mix-ups Okake kudasai (have a seat) is easy to mix with omachi kudasai (please wait).
kyou wa dou saremashita ka
what brings you in today?; what seems to be the problem?
The doctor's opening question; answer with your symptom, like nodo ga itai n desu (my throat hurts).
Dou shita no? is what a friend would ask: what's wrong?
konnichiwa. kyou wa dou saremashita ka?
Hello. What brings you in today?
こんにちは。今日はどうされましたか？
Written 今日はどうされましたか · きょうはどうされましたかWho said to youHeard 13× in 3.17 million lines of film and TV subtitles
onamae o ukagatte mo yoroshii desu ka
may I have your name?
Reception, phone staff or a booking desk asks it; answer with your family name + desu.
Ukagau here is the humble verb for ask; a friend would just say namae wa?
kakunin shimasu node, onamae o ukagatte mo yoroshii desu ka?
May I have your name so I can check?
確認しますので、お名前を伺ってもよろしいですか？
Written お名前を伺ってもよろしいですか · おなまえをうかがってもよろしいですかWho said to youHeard 1× in 3.17 million lines of film and TV subtitles
hokenshou o onegai shimasu
your health insurance card, please
Clinic or pharmacy reception asks for it when you check in; hand over the card.
Many clinics now take the My Number card instead: mainanbaa kaado.
hajimete desu ka? hokenshou o onegai shimasu.
Is this your first visit? Your insurance card, please.
初めてですか？保険証をお願いします。
Written 保険証をお願いします · ほけんしょうをおねがいしますWho said to youHeard 2× in 3.17 million lines of film and TV subtitles
okake kudasai
please have a seat
Staff, hosts or interviewers invite you to sit; say shitsurei shimasu as you sit down.
Casual: suwatte. In waiting rooms you'll hear okake ni natte omachi kudasai.
douzo, kochira ni okake kudasai.
Please, have a seat here.
どうぞ、こちらにおかけください。
Written おかけくださいWho said to youHeard 19× in 3.17 million lines of film and TV subtitles